Luma – brand registered in Switzerland, operated by Oana Georgiana Astratini (individual enterprise registered)
Email: contact@lumashop.ch
Website: www.lumashop.ch
These Terms & Conditions govern all sales made through this website.
Products and Prices
All prices are displayed in CHF, including VAT where applicable.
Luma reserves the right to modify prices at any time, but products will be invoiced based on the rates in effect at the time of order confirmation.
Orders & Payment
Orders are confirmed once payment has been processed.
Payments are made securely via the payment methods available on the site.
Shipping & Delivery
Our products are prepared and shipped by our trusted logistics partners.
Delivery times may vary depending on destination.
Returns & Refunds
Returns are accepted within 14 days for unused products in their original packaging.
For hygiene reasons, masks cannot be returned unless defective.
Return costs are borne by the customer unless the product is faulty or an error occurred.
Liability
Luma is not liable for indirect damages or misuse of products.
Data Protection
Your data is handled confidentially and in accordance with Swiss and EU data protection laws.
Applicable Law
Swiss law applies. The place of jurisdiction is Biel/Bienne, Switzerland.