We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@lumashop.ch. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return shipping costs are the customer’s responsibility unless the item is defective or an error occurred.

You can always contact us for any return question at contact@lumashop.ch.

To ensure maximum responsiveness and flawless quality, our entire inventory is based and managed in Switzerland.

Orders are prepared and shipped by our trusted logistics partners.
Processing time: 2–4 business days after order confirmation.
Average delivery time: 2–4 business days depending on destination.

You will receive a confirmation email with further information once your order has shipped.

Luma is not responsible for delivery delays due to customs or transport conditions beyond our control.

For any questions: contact@lumashop.ch

Our products are manufactured internationally. Every model is entirely designed in Switzerland, fully aligned with LUMA's brand identity: featuring custom Pantone colors, our exclusive logo, and premium materials carefully selected and tested by our partners. To ensure maximum quality, our entire inventory is based and managed in Switzerland.